I am new to MorphMarket and was trying to purchase three crested geckos. I asked a lot of questions since buying online is a mixed bag. She had plenty of good ratings so I was comfortable in purchasing. This week she increased the price on a gecko that she put on sale, refused to send pictures of another geckos tail and refunded all money after the sale. This seller even blocked me when I was not rude, insulting, derogatory. Did I do something in asking about her pricing or is she just a bad seller?
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Without having details from both sides, it is not easy for any of us to say where any issues may lay. I will note that we generally try to avoid customer service type issues here on the boards. If you feel there is a reason to elevate this you can contact the MM Support team directly and they can look in to it further: support@morphmarket.com
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Definitely follow Travis’s advice as far as support if you need to.
I’m just going to poke a couple things as far as general thoughts.
On sale as in just an ad?
Or a sale price like this image?
The red number will change once the sale is over. It’s only set up for a limited time. The price will also change back to the original after an auction ends and reserve isn’t met. That’s normal.
That said … Even if it wasn’t a marked sale, the seller can change prices as they like and can charge what they want. However, if the price changes after you agreed to a price and paid them, that can be an issue to discuss with support.
The rest as Travis said, we can’t really say here. The saying goes “there’s always 2 sides and the truth”. But the market support is there for any issues you feel you may have had.
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There is really isn’t enough to go to support. It was an odd and unsettling interaction. The only solution is I don’t buy from that seller. Just thought that maybe I would see what someone else thought. Thank you.
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