Cannot import new animals

Marketplace Support Bug Reports
1

To report a bug please complete the following form in as much detail as possible.

About the bug

I get this error when attempting to import new animals under the text box import:
image

Summary of the issue:

I’ve tried testing many options including importing the row from the example spreadsheet, and I cannot get a new animal to import. I have previously used import regularly without issue.

Expected results:

Actual results:

Links to pages the bug is affecting:

https://www.morphmarket.com/inventory/import

When did you first notice it?:

9/4/24

Steps to reproduce the problem?:

I pulled the example row from the template sheet and it will not import. I also tested many other options and nothing seems to work and it all provides the same error.

Is this happening on the website, app or both?:

Website

If its happening on the app, please tell us what version number you have installed:

Additional notes:

About your device

Device brand:

Device model:

Browser name:

Chrome desktop

Browser version:

Screenshots

Please add as many screenshots as possible that could help explain what you are experiencing.

2

@creaturefreptiles thank you for bringing this issue to the forums. For a fast response from the Support team that handles issues like this, shoot them an email at support@morphmarket.com and let them know the issue, and include the screenshot of the error message you receive. You should hear back from them within 24 hours, if not sooner. :slight_smile:

1 Like
3

Import works today. Not sure what was going on yesterday. I tried the same values this morning and it works now!

1 Like