Chargebacks are an unfortunate risk when selling. We have created a few help guides to help prevent chargebacks, and to help you manage them if they do occur.
Chargeback Prevention
Many of the payment processors provide some sort of risk management options. Square DOES offer this, but it is something you need to enable on your individual Square account. We cannot do this for you.
We have an article with more information here: https://support.morphmarket.com/article/373-square-chargeback-prevention-management
If you do not use Square, you can see other payment processers’ tools here: https://support.morphmarket.com/article/379-tools-from-payment-processors-to-help
Dealing with Chargebacks
Unfortunately, chargebacks can occur no matter what prevention steps you take. We did write another help article that details what to do when they occur: https://support.morphmarket.com/article/378-how-to-deal-with-chargebacks
Buyer Verification
We plan to have Buyer Verification available very soon (possibly even this week). This will be part of a paid buyer membership option. We will require it to be paid for a few reasons:
- Volume: We simply do not have the manpower to verify every single user on the site.
- Payment: Requiring an inexpensive membership will allow us to have a valid payment method on file for the buyer, which helps us verify their identity, along with a copy of their ID.
We will have more information on this soon.
How MorphMarket can Help
If a buyer initiates an unwarranted chargeback, please be sure to report it to support@morphmarket.com
Although we may be unable to assist with the actual chargeback (we will help as best as we are able to), we can ensure that any buyers who violate the rules are removed from the site. You can learn more here: https://support.morphmarket.com/article/377-how-morphmarket-can-help
Other Information
Please review other Seller Safety tips here: https://support.morphmarket.com/category/372-security
