How do you deal with inexperienced customers that harm the animal, despite your advice on husbandry and when you are providing ongoing support but they think they know best and do different?.
One Example. I sold a 1000g, 1.5 year old male that had lived all its life in a tub and still needed a hide, and had only heated food.
I explained all this but they believed it would be better in a large glass tank, just based on the fact that their only other 7 year old snake had adapted to a glass viv and non heated food before they bought it .
I advised to keep the snake how it was used to initially in a tub, gradually acclimatizing it to new environment, e.g getting it feeding then gradually covering the large glass viv with the following:,
By Checking temperatures where the hide was, adding more hides in different temperature spots covering the glass and removing cover gradually and so on.
They Just put in a huge glass viv with high traffic noise, light changes due to people walking past and lights on and off, straight away without any of my recommendations implemented, and came back months later saying it would not feed .
After a few months of ignoring my advice (about also ignoring my advice about the variability of temperatures and humidity in a large glass tank and position of multiple hides and cover) it got ill and they blamed me for selling a sick snake.
It was and all my snakes were and are sill healthy feed well. Also they came and saw my set up and that animals were healthy and well.