Lost icon to converse with sellers

I got booted out of MM so I signed back in and now my icon at the top to converse with sellers regarding purchased animals is missing

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That particular screenshot indicates you’re still not signed in.

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Ok I will try again

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Ok so @noodlehaus color me dumb :joy: but when I try to log in it takes me to a blank iCloud screen. If I am not signed in how am I able to post? This has never happened before?

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Except when I thought I was resigning in the first time I used my username instead of normally using my email as the username…

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Welcome to the oddball quirks of logins! You might try clearing your cache and logging in again. You could also try logging out on both the forum and the website, then logging back in. I’m not the best at troubleshooting this stuff, myself.

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So I have never logged myself out of MM intentionally so please point me in that direction as to how to and color me more dumb! :joy:

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From the forum side you click on your profile picture in the top right, then the little person silhouette, and it should give you the option to log out.
image

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I logged out and it said to refresh which I did but when I hit the log in button it doesn’t give me the opportunity. It just sits there on the MMC screen where I am talking to you

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If I delete the app and re add it will lose everything?

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You shouldn’t, though it shouldn’t require that to be fixed.

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So it appears I have access to the community side but not the MM side

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Are you trying to log in via the MM app or website?

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I deleted the app and reinstalled it but I still can’t access MM.

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I’ll tag @eaglereptiles to see if he has any solutions for you as I can’t replicate the issue myself.

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Thank you for trying! :blush::pray:

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Update: I think it’s fixed…… :face_with_monocle:

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@noodlehaus Are you feeling better btw?

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Still dealing with hearing loss issues, so not just yet, unfortunately.

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I am so sorry! I will say a prayer for you Jess! :heart::pray:

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