New Help Center and Contact System

It isn’t the most exciting part of our site, but we’ve just rolled out an entirely new help center!

It’s not flashy but is better organized:

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And is integrated into contact system:

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Why is this important?

Besides helping YOU get our official answers quicker, it also helps buyers get their concerns addressed faster. This means they can get on to making purchases from you through our site quicker.

What changed?

  1. More FAQs have been added to give more answers.
  2. Help content is better organized to make answers easier to find.
  3. In particular, the help system is integrated into the contact system so users are more likely to get immediate answers instead of having to wait for a reply from us.
  4. The new system makes it much easier to add new FAQs, which means more good content.
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