I’ve ordered 2 enclosures and have not got either yet despite emails from BOTH companies saying they were in process and would be delivered soon. First is Custom Reptile Habitats, I ordered and sent them full payment for my enclosure on September 9th. I contacted them on October 9th and they said it would be ready in a couple of weeks. Still haven’t heard anything back from them. I sent them an email today, and it bounced back saying to use a gmail email. Did that and outlook said it was undeliverable. Next step is to call them.
Next is Kages. I ordered an enclosure from them and paid for it on September 28th. I got periodic emails from them saying my order was in the diffferent phases, with an email on Oct 23rd saying it was in the final stage 5 of packaging. Hadn’t heard anything about shipping so I reached out today to Kages and was told that all of those stage emails were glitches and that my enclosure has not even been built yet.
So good luck, and don’t believe the lead times that these companies post on their web pages or updated emails. Customer service and honesty i guess are not required in USA when a company provides nice specialized products that are not easily available just anywhere.