I was hesitant to post about this, but it is really eating me up inside. I purchased a GORGEOUS 1300g adult girl on MM and fell in love with her, her passing has broken my heart.
Caveat: I did have misgivings from the start, and I should have listened to my gut, but I did not. I am also going to do my best to keep details vague because I am not wanting to call out the seller. I basically want to know if I should have taken recursive action or if this is an expensive lesson learned. Here goes.
Got her delivered on 4 September. Opened the box excitedly and I was already concerned. The box she was in did not have a styrofoam piece on the top to protect her and she had gotten her head lodged in-between the cardboard flaps on the inside. She had also gotten the tip of her snoot out of the bag. I’m lucky the FedEx guy didn’t put anything heavy on top of her and she did not have any outward injuries. She also had quite a bit of stuck shed.
I contacted the seller and let them know about the packaging, sent some pictures, especially of her head (her normal patterning had some purple/pink tinge on her crown but given the circumstances, I was nervous it was bruised). The seller said the color is normal and she’s fine, nothing about the packing issues. Alright, cool.
She gets placed in the quarantine rack with a hatchling I had gotten the previous day in the unused bathroom (for temp control). Separate floor from my snake room. She was eating well, finally had a successful shed, and all was good. About 2 weeks in, she started developing the wheezing. Then the mucus and bubbles. I upped her humidity to see if that would kick it out of her system as I awaited the vet appointment. And of course, by day 2 of her symptoms, I was quarantined awaiting COVID test results due to exposure and symptoms, so I had to cancel the appointment. Results showed negative a few days later and I immediately brought her in. They gave me the shots and I was hopeful. After a few treatments, I went in to check on her, and she had passed on 8 October. Also, the hatchling had no symptoms and is still thriving.
Is this a case of poor luck? Should I be going back to the seller? Any advice or shared experiences?
TL;DR snake arrived poorly packaged, got sick two weeks later, passed a month after delivery.