In the last few weeks I have purchased 3 snakes, a visual high white pied, a bumble bee ghost, and a het ghost pastel, vanilla fire. I have had 0 problems shipping to FedEx hubs
Real quick someone that has done this before…when I submit the order on SYR does it give me a label to print out or something at home, an email confirmation, or does it just put and order in Fedex system that they can look up at the hub when I go to ship?
It does all of that. It gives you a label, email confirmation, and a tracking number that automatically shows up when you put the tracking number into the fed ex site
Huge Kudos to Fedex. I dropped a girl off at my FedEx hub at 6pm yesterday evening here in Indianapolis and she is already delivered to my customer’s doorstep in Wisconsin.
I expected a 24 hour delay, not bad. Not bad at all!
I told you she would get there just fine! It’s scary when you ship for the first time but just becomes a regular thing once you see how it all works.
I just wanted to give this a bump and ask everyone again. Is everybody comfortable enough with the shipping situations to resume shipping as “normal”? I’m wanting to do what’s safest for the snake, but I have a customer or two getting a little antsy with the duration of the wait, so I want to make sure I’m not being TOO cautious.
@stewart_reptiles Deb, I know you were waiting until at least May 4th, and I was wanting to try to follow your example. Have you been shipping throughout this month with little to no issues?
I have been shipping out, but only to fedex hubs for pick up. Both the customer and i have to comfortable with shipping conditions. I have been holding on to some until things get better and i am perfectly fine with that. Safety of the animals is always first and foremost. If the customer is not ok with that then they get a refund.
Thanks for the response, Mary! I think you’re holding onto one for me, and I really do appreciate it!
yep She is hanging out and getting fat.
I have resumed shipping on May fourth, my shipping procedure right now is a bit different than what it normally is, I ship Tuesdays for Wednesdays delivery to the hub.
Until things resume to normal I want to use extreme caution and according to SYR website Mondays seems to be the days with the most delays being observed.
So far I have not had any issues.
Have received 2 snakes so far and another coming today. No issues with delays or with the snakes themselves. Id say everything is good.
Shipped one out and one in, the one coming in had a 24 hour delay in Memphis.
Thank you, Deborah! Have either you or @wreckroomsnakes adjusted how you’re packing your boxes to prepare for delays or are you packing as you normally would?
packing as i normally do. I always pack as if there may be a delay.
I have always packed the same way and shipping within the same temp range and while I have experienced several delays 8 in a 2 year time frame when it used to be 1 a year, I never had issues.
Like Mary said always pack expecting delays.
How do you pack, if you don’t mind me asking? I mostly only know the standard guideline without delays, so I don’t know if or how I should adjust.
I normally use newspaper or packing paper around the animal (animal in bag/deli cup), and a heat pack if indicated, taped to the top. Is there anything I should do differently? I also recently bought polyfil to use as a packing material, because it seems to be a little more “cushy” than the paper.
Personally i always use a 11 x 11 x 7 box, where as other i’ve seen mostly use the 7 x 7 x 7 box. I have been using packing paper but thinking about possibly changing to polyfil, although i the paper seems pretty cushy enough. i always include a phase 22 cyro pack in my boxes, it helps to regulate the temp so they don’t over heat or get too cool. I will include a link for you to get more info on them if you are interested. Then a heat pack/cold pack depending on temps. I also punch small holes in the sides of the box for air flow.
I guess I should’ve included that! I’ve been using the 12 x 9 x 6 box with holes poked through on each of the short sides for airflow. I did order some cryo packs to try, but I would love your input on how best to use them!
If it going to be warm out above 80* i freeze the cyro pack so it will keep the box cooler as it changes state from solid to liquid.