I noticed last night after receiving a review that not all of my store ratings are showing in my overall ‘review count’. I just wanted to know if this was because some ratings are from the same buyer for different animals? I see it says counts for public feedback only, where can I find private feedback?
I show 20 on my page, but I technically have 26 positive reviews. Sorry if this has been asked before!
Thank you for showing that to me! Just checked it out as well. I can’t believe I’ve never seen that before LOL. I don’t have anything hidden, so I wonder if the number shown is because of repeat customers
That makes a lot of sense. It does make sense to keep ratings from going overboard with sneaky tactics and breeding swaps.
For smaller businesses with repeat customers it is a bit of a hindrance. So I guess a couple questions to follow up:
-Does it take into account the first feedback only or does the newest feedback cancel out previous? For example, should Anna’s newest feedback have ‘repeat customer!’. Is that the one that shows?
-Is a sales history counter a feasible thing to have? Like under feedback have a blurb like “25 reviews out of 29 sales”. That way buyers can still get an idea on how much a seller is moving.
-can we add the fact that multiple purchases from the same buyer are counted as a single feedback to the page or as an information link? That way it is listed somewhere visible. Unless it already is and I missed it. Hahah
All feedback is visible, but only the first will be counted towards the overall score.
I like the idea but im not sure this would give accurate data as some sellers use a single ad to sell multiple animals using the Representative Photo tag. They could sell 200 frogs for example, through 1 listing, to 200 diffrent buyers, but can only get one rating per listing.
I’ll make a ticket for this though as it may be workable.
This one actually feels wrong for that particular situation, but that may be my experience in selling work as an artist. It’s also a tough call on how to properly rate since it is live animals and such…
For example, let’s say they have the 200 up for sale, but 100 are poor representations or sickly. The 1:200 rating goes to the positive…but the others who had a negative or neutral review wouldn’t be counted.
That WOULD still fall on the buyer to look through feedbacks. It is something you should do regardless, but it does skew the quick overview to look more positive than the seller actually is. Which I think is important since one of the search features is through ratings.
I don’t know if maybe something like a negative rating having more impact than positive would be the right answer or if that’s more discriminatory. It’s a tough call.
Cant be from the same buyer. Theres one breeder that ive bought 12 snakes from, and left 12 reviews. And all 12 show up on his ratings page.
Im guessing that MorphMarket revamping the site still has its glitches here and there. Im guessing theyre working on it…