I have a customer who I shipped a snake to on 5/20, on 5/21 FedEx showed the package was delivered and signed for. Once I got the notification that it was delivered I emailed the customer to verify and didn’t hear back from them. 3 days later, on 5/24, I get an email from the customer that it was not delivered so I told her to contact FedEx immediately and I did the same. FedEx is simply stating that it was delivered and not being much help.
Today, 5/30, I got another email requesting a refund and stating that it was still not delivered and FedEx was not being helpful. I replied that I was unable to issue a refund because the tracking shows that it was delivered and signed for by someone with the same last name and also because she waited 3 days to contact us about it not being delivered.
How do you handle these situations? I know that this is a common way to scam sellers which is why I require a signature on the package. I want to make sure that I do everything I can to make sure that the customer has the snake and it isn’t slowly dying in a box somewhere.