Hi everyone, first time poster looking for advice.
Tl;dr: someone paid me for a gecko, but we’re now having a disagreement about the appropriate time to ship it out due to winter/holidays. Buyer hasn’t responded yet, but they’re giving me bad vibes. Would I be out of line to just give them a full refund and end it there?
I recently sold a gecko to someone on Dec 11, and accepted their PayPal payment. I originally communicated to them that I might have been able to ship it out on Dec 16, but I couldn’t guarantee that. If I couldn’t ship in out in Dec, I would be in touch after New Years Day due to shipping delays.
So on the 16th, I told them that I couldn’t ship it out that day. No big deal it seemed. This person requested photos a couple times, and I happily sent them some snaps of the gecko each time. They seemed happy and excited for it.
On Dec 27, they asked if I could ship it out that week, and I said I couldn’t due to being snowed in (Seattle does not handle snow well). They seemed fine with this. Keep in mind that I had told them previously that I’d be in touch after New Years day re: shipping.
I received a message on Dec 31 from this individual requesting that I consider shipping it out this upcoming week (week of Jan 3rd), but I expressed that I would prefer to wait until mid January to ensure that shipping returns to normal after the holidays. I realize now that I should have it clear earlier on that I may not ship until mid January due to remaining holiday delays.
Because, they then responded by saying that not wanting to ship the gecko out is affecting my business…if I wanted to keep the gecko so much, I should refund them the money. Apparently, they had been receiving geckos before and after Xmas just fine.
So on the same day of their message, I explained that this is not because I want to keep the gecko, but it is for the health and safety of the animal, and that I understand that it’s frustrating to wait for a decent shipping window. But I would be happy to refund them if they really wanted that. They saw the message but did not respond. One day later I sent another message saying that they definitely seemed unhappy, and to please let me know if they in fact wanted a refund. No response yet. They normally have been responding within a day.
I am waiting for a confirmation that they in fact want the refund, or not. In the meantime, I’ve been getting bad vibes from this person, and am worried that I may end up losing a gecko and possibly my money from this. I might be overreacting as I’m very new to shipping. Should I just refund them? Would that be within my right? Has anyone experienced this sorta conflict?